WIN.IT America Los Angeles Fulfillment Center – HaiPick System 3 Deployment

Project Overview

WIN.IT America, Inc. is the U.S. arm of a global third-party logistics (3PL) provider, operating fulfillment services for e-commerce and retail clients across North America. Its Los Angeles facility serves as a key node in its West Coast fulfillment network, handling a diverse mix of client inventories and order profiles in a high-cost, space-constrained urban logistics environment. As client volumes grew and fulfillment speed expectations intensified, WIN.IT America identified the need to significantly upgrade its storage density, throughput capacity, and order accuracy — without expanding its physical footprint.

To address these requirements, WIN.IT America partnered with Hai Robotics to deploy HaiPick System 3 (HPS3) — Hai Robotics' most advanced ACR-based goods-to-person platform, distinguished by its ultra-high-density storage architecture and high-throughput fulfillment capability. The deployment transforms the LA facility from a conventional manual or semi-automated operation into a highly automated fulfillment center capable of processing up to 1,200 totes per hour at 99%+ accuracy.

The project reflects a broader trend in 3PL automation: as e-commerce clients demand faster and more accurate fulfillment, logistics providers are investing in advanced automation systems that can deliver enterprise-grade performance within existing facilities — without the lead time and capital expenditure of a greenfield build.

Technical Solution

HaiPick System 3 (HPS3) — Ultra-High-Density ACR Platform

HaiPick System 3 is Hai Robotics' flagship ACR system, engineered specifically for maximum storage density and high-throughput goods-to-person fulfillment. The system achieves 32+ totes per square meter — a density figure that substantially exceeds conventional shelving, standard ACR systems, and many tote-based AS/RS configurations. This density is enabled by HPS3's chain-link tote technology, which allows totes to be stored with 0mm gaps between them, eliminating the wasted space that characterizes traditional storage grid designs.

The system operates through a fleet of ACR robots that navigate the storage grid, retrieve designated totes, and deliver them to ergonomic operator workstations. Multiple robot models work in concert within the HPS3 architecture, with fast-transit companion AMR robots supporting high-speed tote transport between the storage grid and workstations. This multi-robot coordination enables the system's headline throughput of up to 1,200 totes per hour — a rate that supports high-volume e-commerce fulfillment at a scale typically associated with much larger or more infrastructure-intensive automation systems.

Key Features

32+ Totes per Square Meter Storage Density This is the defining technical achievement of the HPS3 deployment at WIN.IT America. Storing 32+ totes per square meter means the LA facility can hold significantly more inventory within its existing footprint than would be possible with conventional shelving or standard ACR systems. For a 3PL operating in high-cost Los Angeles real estate, this density improvement directly translates to lower cost per stored unit and the ability to take on more client inventory without facility expansion.

Up to 1,200 Totes per Hour Throughput The system's throughput capacity of 1,200 totes per hour positions WIN.IT America to handle peak e-commerce volumes — including promotional events, seasonal surges, and new client onboarding — without throughput degradation. This rate is achieved through the coordinated operation of multiple ACR and AMR robot types within the HPS3 architecture, supported by intelligent task scheduling software.

99%+ Order Accuracy In a 3PL environment where errors affect multiple clients and their end customers, order accuracy is a critical commercial metric. The HPS3's automated, system-directed pick workflow consistently delivers 99%+ accuracy — a standard that is difficult to sustain through manual operations at high throughput volumes, and that directly supports WIN.IT America's client SLA commitments.

Flexible and Scalable Design HPS3 is explicitly described as "future-ready" in the context of this deployment. The system's modular architecture allows storage capacity and robot fleet size to be scaled incrementally as WIN.IT America's business grows, without requiring a full system redesign or significant downtime. This scalability is particularly valuable for a 3PL, where client portfolios and volume commitments can change rapidly.

Results & Benefits

The WIN.IT America deployment delivers three headline outcomes that directly address the business case for the investment. First, storage density: at 32+ totes per square meter, the LA facility now stores substantially more inventory per unit of floor area than was previously possible, improving space economics in one of the most expensive logistics markets in the United States. Second, throughput: the system's capacity of up to 1,200 totes per hour gives WIN.IT America the processing power to handle current volumes with headroom for growth, and to absorb peak demand events without manual labor supplementation. Third, accuracy: the 99%+ order accuracy rate strengthens WIN.IT America's service proposition to its e-commerce and retail clients, reducing the cost and friction associated with order errors, returns, and client complaints.

Beyond these three metrics, the deployment establishes a scalable automation foundation that supports WIN.IT America's long-term growth strategy. As a global 3PL competing for e-commerce fulfillment contracts, the ability to demonstrate advanced automation capability — with documented density, throughput, and accuracy benchmarks — is itself a commercial differentiator in client acquisition and retention.

Challenges & Solutions

The fundamental challenge for any 3PL operating in Los Angeles is the combination of high real estate costs and the need to maximize inventory capacity and throughput within a fixed footprint. WIN.IT America could not simply expand the facility to accommodate growing client volumes; the solution had to extract more performance from the existing space. HaiPick System 3's 32+ totes per square meter density directly resolves this constraint, allowing the facility to hold more inventory without additional floor area.

The second challenge is the accuracy and consistency demand of multi-client 3PL operations. Unlike a single-brand fulfillment center where errors affect one client, a 3PL mistake can simultaneously impact multiple client relationships and their downstream customers. The HPS3's automated, system-directed pick workflow removes the variability of manual picking and delivers a consistent 99%+ accuracy rate regardless of order volume, operator experience level, or time of day — providing WIN.IT America with a reliable quality foundation across all client accounts.

System Integrator

Hai Robotics provided the HaiPick System 3 platform for this deployment, including the ACR robot fleet, storage grid infrastructure, companion AMR robots, operator workstations, and the warehouse execution software layer. Established in 2016 and headquartered in Shenzhen, China, Hai Robotics is the developer of the world's first Autonomous Case-handling Robot (ACR) system and has deployed its solutions across 3PL, e-commerce, apparel, electronics, manufacturing, and healthcare sectors globally. The WIN.IT America LA deployment is one of the company's flagship North American 3PL case studies, demonstrating HPS3's capability in a demanding, multi-client, high-throughput fulfillment environment. More information is available at hairobotics.com.